One agent's competency: a child of the Skill master (skillId) held by a Resource (resourceId), with proficiencyLevel and a start/end validity window. Skill-based Omni-Channel routing matches a required skill by this row's Name (which mirrors the parent Skill's name) at proficiencyLevel >= 1; skillId is the structural link to the catalogue.
Fields
| Field | Label | Type | Required | What it does |
|---|
CreatedById | Created By | Lookup → UserAccount | Yes | |
CreatedDateTime | Created Date | DateAndTime | Yes | |
Description | Description | Text | | |
EndDate | End Date | Date | | |
ExternalId | External | Text | | |
Id | Id | Guid | Yes | |
IsActive | Active | Boolean | Yes | |
ModifiedById | Modified By | Lookup → UserAccount | Yes | |
Name | Name | Text | Yes | |
OwnerId | Owner | Lookup → UserAccount | Yes | |
ProficiencyLevel | Proficiency Level | Number | | Numeric competency level; skill-based routing treats the resource as qualified when this is 1 or higher for the matching skill name. |
RecordTypeId | Record Type | Guid, hidden | | |
ResourceId | Resource | Lookup → Resource | Yes | |
SkillId | Skill | Lookup → Skill | | Structural link to the parent Skill master. Note the routing gotcha: skill-based routing currently matches by this row's Name (mirroring the skill's name) at ProficiencyLevel >= 1, not by SkillId. |
StartDate | Start Date | Date | | |
UIProps | UI Props | Text | | |
UpdatedDateTime | Modified Date | DateAndTime | Yes | |
Actions
| Action | Label | Type | What it does |
|---|
BulkDelete | Delete | Delete | Delete the selected records. |
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
Delete | Delete | Delete | Delete |
DeleteInList | Delete | Delete | Delete in a list page |
Edit | Edit | Edit | Edit |
EditEntity | Edit | UIAction | EditEntity |
EditInLine | Edit | Edit | Edit in page. |
New | New | New | New |
