Your CRM
Ends at the sale
The test drive, the delivery, the first service — invisible after the deal closes.
FREE 10-PAGE GUIDE
Run the dealership as one business
PRODUCTS
SalesField Sales & SFACRMRewardsClaimsInventoryProcurementWarehouse ManagementField ServiceServiceSupportTelephony & MessagingFinance & AccountingPayrollExpense ManagementCommercePortalsAnalytics & ReportingData StudioMobile AppSee all products →PLATFORM
Platform overviewApp BuilderAutomationIntegrationsSecurity & GovernanceChange ManagementDevelopersSENSE AI
Sense AI overviewSense AssistSense ControlSense VisionAI StudioTrust & governanceIn Claude & ChatGPTUse casesSOLUTIONS
Auto DMSConsumer Goods DMSSales Force Automation (SFA)
FMCG & DistributionManufacturing & Dealer NetworksAutomotive & DealershipsPharma & HealthcareConsumer DurablesAgri-InputsBuilding MaterialsService NetworksWarehousing & 3PLFinancial AccountingERP SoftwareIndia GST ComplianceUAE VAT & e-InvoicingSaudi ZATCA & VATAll solutions →Solutions · Automotive & Dealerships
Automotive Dealer Management Software (Auto DMS) for Indian Dealerships
Leads in one system. Service bays in another. Warranty claims in email. Run the dealership as one business.
Updated · by Virendra Tagral, Business & Functional Consulting
Lead to booking, one recordTest drive · finance · bookedLead in the CRMGone once the deal closes
Fixed
Bay booked on the same recordBay 4 · 10:30 · history attachedBay sheet in another toolNo sale, no warranty history
Fixed
Claim written from the job cardPer line · approved / reclaimClaim in an email threadEvidence chased afterwards
Fixed
Evaluating dealership software? Explore xMatix Auto DMS for capabilities, the dealership workflow and implementation questions.
Service manager — month to date
live
Deliveries MTD
42
sales lane
Bay utilization
78%
across 6 bays
Awaiting approval
9
estimates with the customer
Claims in recon
6
approved / rejected / reclaim
PRODUCT TOUR
See it before you book the demo.
Showroom, workshop and back office against one vehicle record — the short version, before the capability pages below.
Request a demo →The showroom, the workshop, and the books don't talk.
Your DMS / ERP
Books it, blindly
Invoices without the customer context — no case, no claim, no history.
Your service tool
Is a silo
Bay schedules and job cards that sales and finance never see.
Your AI tool
Reports but can't act
It charts idle bays and stale leads. Someone still has to rebook them.
Two lanes. One vehicle record.
The showroom and the workshop run different days — but every step lands on the same customer and vehicle record.
Sales lane
now · Lead
01
Lead
02
Test drive
slotdemo vehicleKYCodometer out/in
03
Finance case
EMI calculator
04
Booking
05
Delivery
Service lane
01
Appointment
pickup & drop
02
Check-in inspection
walkarounddamage ticks
03
Health check
RAG — a red becomes a recommended job
04
Estimate
05
Job card
partstimesheetsbays
06
Invoice
07
Warranty claim
08
Reconciliation
approved / rejected / reclaim per line
02 · A DAY ON xMatix
Three people. One data model.
THE SALES CONSULTANT
Lead → test drive → quote → delivery
Books the test drive from the lead, quotes with approvals, and hands over to service — one record all the way.
TODAY · SHOWROOM
Test drive — R. Deshmukh
11:30 · hatchback, white
Quote #Q-2214pending approval
Delivery checklist→
Test drive 11:30 · demo vehicle booked · odometer out 8,412
THE SERVICE ADVISOR
Appointments → bays → claims
Books service bays, runs SLA-driven job cards, and files the warranty claim from the same case.
Health check: 2 RED → Add to estimate
THE DEALER PRINCIPAL
Sales, service & collections in one view
One dashboard across showroom, workshop, and books — and Sense to interrogate it.
DELIVERIES MTD
42
BAY UTILIZATION
78%
SERVICE REVENUE · 6 WEEKS
Ask Sense: "Which claims are stuck past SLA?"
Claims: 24,600claimed · 21,200approved · 1 line to reclaim
RECALLS AND CAMPAIGNS, BRACKETED
The campaign finds the vehicle.
Service campaigns are scoped by serial or engine-series range and chased in reminder waves — and when the vehicle arrives for anything else, the mandatory campaign job is forced onto the order.
Explore Service →WHEN A PART STRANDS THE VEHICLE
The VOR clock is visible to everyone.
A vehicle-off-road purchase order is raised straight from the job card — the clock, the part and the bay it holds are one screen, not three phone calls.
Explore Procurement →CONTRACTS THAT METER THEMSELVES
Valid by date, hours or odometer — with grace.
AMCs meter on time, hours or kilometres with grace bands; coupons burn down on the contract; multi-payer lines split one job across OEM, dealer and customer shares.
Explore Service →
Every dealership capability, one page each.
From the first enquiry to the settled claim — each page explains the discipline first and the machinery second.
The Auto DMS, end to end
What a dealer management system should run — and how one record carries it all.
Read the deep diveDealer CRM & lead management
Every source in one pipeline — scored, deduplicated, nurtured to booking.
Read the deep diveTest drives
Slot-booked demo fleet, KYC before the keys, odometer out and in.
Read the deep diveVehicle finance & EMI
A finance case on the deal: requested, approved, disbursed — reconciled.
Read the deep diveVehicle CPQ & configurator
Mandatory and optional components, priced by rule, quoted with approvals.
Read the deep diveVIN inventory, GRN & PDI
Scanner inward, inspection checklists, branch transfers with identity intact.
Read the deep diveInvoicing, RTO & delivery
VIN allocation, GST/e-invoice, RTO outputs, checklist, delivery appointment.
Read the deep diveService contracts & auto leads
Contracts born at invoicing; service leads that generate themselves.
Read the deep diveWorkshop & bay planning
Approved estimates, skill-matched technicians, bays booked by the hour.
Read the deep diveWarranty claims
Payer decided per line; claims written from the job card, settled line by line.
Read the deep diveFinance, schemes & incentives
Every document posts itself; incentives computed and paid through payroll.
Read the deep diveAI agents for dealerships
The work that happens before anyone logs in — governed and approval-gated.
Read the deep diveEvery dealership problem has an address.
Leads, quotes & test-drive booking
Sales CRM
Service bays, job cards & SLAs
Service & Support
Warranty & insurance claims
Service & Support
Parts stock & purchasing
Inventory & Procurement
Field teams across dealer networks
Field Sales & Distribution
GST invoicing & collections
Finance & Accounting
Compliance, wherever you operate.
IN DEPTH
What an automotive DMS has to run.
An Indian dealership is two businesses under one roof — a showroom that sells vehicles and a workshop that services them for a decade — with an OEM relationship running through both and GST, e-invoicing and RTO paperwork on every vehicle that leaves the yard. Automotive dealer management software (an auto DMS) is the system of record for all of it: the enquiry, the test drive, the VIN in stock, the invoice and registration, the job card, the warranty claim and the ledger entry. xMatix runs those on one platform, so the customer and the vehicle keep one history from the first walk-in to the fifth service, across branches.
Two lanes, one vehicle record
The sales lane runs lead → test drive → quote and finance → booking → invoice, RTO and delivery. The service lane runs appointment → check-in → health check → estimate → job card → invoice → warranty claim. Both land on the same customer and the same VIN, which is why a declined red item from last month's health check can become this month's follow-up call, and why a warranty claim rejected on one line can be reworked without a spreadsheet. The full definition and module walk-through is on auto DMS software.
What to check before you buy dealer management software
Dealer management systems are bought rarely and kept for years, so check the seams, not the screens:
| Check | Why it matters for an Indian dealership |
|---|---|
| One customer record from lead to fifth service | Service retention and resale both start from knowing who bought what and when |
| VIN identity across branch transfers and PDI | Multi-branch groups move stock constantly; the vehicle's history must move with it |
| GST invoice, e-invoice and RTO outputs from the sale | Re-keying the invoice into a separate tax or registration tool is where errors enter |
| Payer decided per job line | One job card can split across OEM warranty, insurance, extended contract and customer |
| Warranty claims written from the job card | Claims assembled by hand are claims rejected late and reworked twice |
| Documents that post to the ledger | Month-end becomes a review instead of a reconciliation |
| Offline in the workshop | Basement bays and yard inspections cannot wait for signal |
The twelve-question version is in evaluating a dealer management system.
COMMON QUESTIONS
The questions dealer groups in India ask.
What is an auto DMS?
An auto DMS — a dealer management system — is the software a vehicle dealership runs its whole business on: showroom sales, test drives, quotes and finance, VIN stock, the workshop, parts, warranty claims and the dealership's accounting, as one system of record.
Does it handle GST, e-invoicing and RTO paperwork for dealerships in India?
Yes. The vehicle invoice carries GST on the line, generates the e-invoice and produces the RTO outputs and delivery checklist from the same record; e-way bills and TDS/TCS sit in the same books under India compliance.
Which vehicle segments does it cover?
Cars, two-wheelers, commercial vehicles and tractors, for single-site dealers and multi-branch dealer groups. OEM interfaces are confirmed during discovery, because each OEM's requirements differ.
Can a dealer group in India migrate from its current DMS in stages?
Yes. A typical path scopes branches and integrations, prepares customers, VINs and opening balances, configures roles, taxes and posting rules, then pilots one sale, one service job, one claim and one payment end to end before each branch moves over.