PRODUCTS
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The case, the visit, and the invoice live in different worlds.
YOUR HELPDESK
Ends at the ticket
It logs the complaint — the technician, the part, the visit happen elsewhere.
YOUR FSM TOOL
Is a silo
Job cards no one in sales or finance can see — reconciled by export.
YOUR ERP
Bills without context
The invoice never met the SLA, the warranty, or the customer's history.
YOUR AI TOOL
Reports but can't act
It charts SLA breaches. Someone still has to redispatch the day.
WHO THIS IS FOR
If your business is installed somewhere else, this is your industry page.
Service organizations share one shape: assets in the customer's premises, contracts with clocks, technicians on the road, and spare parts everywhere except where they're needed.
HVAC & refrigeration
AMC portfolios, seasonal surge dispatch, gas and parts on the van.
Elevators & escalators
Statutory preventive schedules, response-time SLAs, safety checklists with proof.
Solar & energy systems
Installations, generation-linked maintenance, remote sites with no signal.
Appliances & consumer durables
In-warranty and out-of-warranty flows, exchange programs, brand claims.
Medical & lab equipment
Uptime commitments, calibration records, engineer skill routing.
Kitchen & retail equipment
Chain-store fleets, cooler and fryer campaigns, franchise-site access windows.
Water & environmental systems
Purifier and treatment-plant AMCs, consumable replacement cycles.
Facility management
Multi-site contracts, mixed trades, attendance and proof of presence.
Running after-sales service for an OEM through dealers or authorised service partners? That story has its own page — Manufacturing & Dealer Networks →
THE OPERATING LOOP
The SLA clock runs the whole loop.
From the moment the contract fires to the moment the job closes, one clock is running — and every step feeds it.
SLA CLOCKmet · 94%
PM schedule firesthe contract generates the job→Job createdSLA clock starts→DispatchMap · Gantt · Board — Optimize day→Travelbackground GPS trail→Executetyped work catalog→Bill on site→Warranty claimif covered→CloseSLA met
02 · A DAY ON xMatix
Three people. One data model.
THE TECHNICIAN
Job card → checklist → proof of work
Geofenced arrival, guided checklist, photos and signature — captured offline in the basement plant room. Thirteen typed activities out of the box — parts onto the job card, time & expense into timesheets, meter readings, proof of delivery, safety checklists, bill-on-site — and the job stays live on the phone’s lock screen.
10:12⊘ offline
JOB 2 OF 6 · SLA 2H LEFT
AC unit — Meridian warehouse
On site — job started
Diagnosis photos✓
Customer signature→
Lock screen: ON SITE 01:12:08 · timer live
THE DISPATCHER
Map / Gantt / Board — one dispatch surface
Live technician positions and travelled paths on the map, drag-to-schedule on the Gantt — with “Optimize day” auto-filling the backlog into free slots — and drag-to-assign on the board.
Unassigned rail: 4 jobs — drag to assign
THE SERVICE HEAD
SLAs, utilization & claims in one view
One dashboard over the same cases the field wrote — and Sense to interrogate it.
SLA MET
94%
FIRST-TIME FIX
87%
JOBS CLOSED · 6 WEEKS
Ask Sense: "Which contracts breach SLA most often?"
Visit disputed? Replay the travelled path
Routes that learn. Proof you can replay.
REAL ROUTE OPTIMIZATION
Multi-vehicle optimization with shift windows, service times and workload balance, over road-network travel times — not straight-line guesses.
ROUTES THAT LEARN
Alongside Planned and Optimized, the system computes the sequence each technician actually follows — and keeps every version comparable.
THE TRAIL IS THE PROOF
Geofenced check-in with server-checked gates — radius, hours, holidays, leave — background GPS trails from check-in to check-out, and a replayable path on the map. Visible to managers, disclosed to the tech.
THE WORK CATALOG
Typed activities, straight onto the record.
Thirteen typed field-service activities cover what technicians actually do — each lands on the right record with no custom development.
Explore Field Service →CONTRACTS AND PREVENTIVE MAINTENANCE
The visit before the breakdown.
AMCs meter by time and usage; PM tasks generate the visit before the failure; service campaigns sweep whole fleets in waves.
Explore Service →
GO DEEPER
The service operation, one discipline per page.
Contracts, capacity, execution, billing — and the agents on the night shift.
AMC contracts
Metered entitlements, auto-generated jobs, renewals raised in time.
Read the deep dive →
Dispatch & capacity
Slots from real capacity, skill-matched technicians, Optimize day.
Read the deep dive →
Field execution & proof
Geofenced visits, typed activities, offline capture, replayable trails.
Read the deep dive →
Billing & claims
Approved estimates, bill-on-site, covered lines claimed automatically.
Read the deep dive →
AI agents for service ops
Breach patterns, renewals and briefs — with dispatch staying deterministic.
Read the deep dive →
03 · NEED → ANSWER
Every service problem has an address.
Compliance, wherever you operate.