YOUR HELPDESK
Ends at the ticket
It logs the complaint — the technician, the part, the visit happen elsewhere.
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Field Service Management Software for Service Networks in India
Jobs dispatched over chat apps. AMCs tracked in spreadsheets. Technicians offline half the day.
Run your service network like a system.
Updated · by Narendra Sharma, Delivery, Infrastructure & Security
Request a demo
JOB J-2048 · AMC VISIT
AC unit — Meridian warehouse
SLA 4hclock running
4:00
DISPATCH✓ assigned
"who can take Meridian AC today?"
Assigned to S. Raonearest · skill-matched · on the Gantt
CONTRACT✓ on schedule
AMC_tracker.xlsx · row 214 · "visit due?"
AMC · visit 3 of 4raised by the PM schedule, not a sheet
FIELD✓ synced
technician offline · last update 11:02
Checklist, photos & signaturecaptured offline in the plant room · synced
Job open SLA clock running
Dispatch board — todaylive
SLA MET
94%
this month
282 / 300 jobstarget 90%
FIRST-TIME FIX
87%
no repeat visit
JOBS TODAY
26
across 9 technicians
UNASSIGNED
4
drag to assign
01 · WHY YOUR CURRENT STACK CAN'T FIX THIS
The case, the visit, and the invoice live in different worlds.
YOUR FSM TOOL
Is a silo
Job cards no one in sales or finance can see — reconciled by export.
YOUR ERP
Bills without context
The invoice never met the SLA, the warranty, or the customer's history.
YOUR AI TOOL
Reports but can't act
It charts SLA breaches. Someone still has to redispatch the day.
WHO THIS IS FOR
If your business is installed somewhere else, this is your industry page.
Service organizations share one shape: assets in the customer's premises, contracts with clocks, technicians on the road, and spare parts everywhere except where they're needed.
HVAC & refrigeration
AMC portfolios, seasonal surge dispatch, gas and parts on the van.
Elevators & escalators
Statutory preventive schedules, response-time SLAs, safety checklists with proof.
Solar & energy systems
Installations, generation-linked maintenance, remote sites with no signal.
Appliances & consumer durables
In-warranty and out-of-warranty flows, exchange programs, brand claims.
Medical & lab equipment
Uptime commitments, calibration records, engineer skill routing.
Kitchen & retail equipment
Chain-store fleets, cooler and fryer campaigns, franchise-site access windows.
Water & environmental systems
Purifier and treatment-plant AMCs, consumable replacement cycles.
Facility management
Multi-site contracts, mixed trades, attendance and proof of presence.
Running after-sales service for an OEM through dealers or authorised service partners? That story has its own page — Manufacturing & Dealer Networks →
THE OPERATING LOOP
The SLA clock runs the whole loop.
From the moment the contract fires to the moment the job closes, one clock is running — and every step feeds it.
SLA CLOCK
waiting for the job
met · 94%
01PM schedule firesthe contract generates the job
02Job createdSLA clock starts
03DispatchMap · Gantt · Board — Optimize day
04Travelbackground GPS trail
05Executetyped work catalog
06Bill on site
07Warranty claimif covered
08CloseSLA met
02 · A DAY ON xMatix
Three people. One data model.
ONE DATA MODELseen by the technician
Routes that learn. Proof you can replay.
REAL ROUTE OPTIMIZATION
Multi-vehicle optimization with shift windows, service times and workload balance, over road-network travel times — not straight-line guesses.
ROUTES THAT LEARN
Alongside Planned and Optimized, the system computes the sequence each technician actually follows — and keeps every version comparable.
THE TRAIL IS THE PROOF
Geofenced check-in with server-checked gates — radius, hours, holidays, leave — background GPS trails from check-in to check-out, and a replayable path on the map. Visible to managers, disclosed to the tech.
THE WORK CATALOG
Typed activities, straight onto the record.
Thirteen typed field-service activities cover what technicians actually do — each lands on the right record with no custom development.
Explore Field Service →Work catalog — JC-08710 of 13 activities used
Parts consumption
straight onto the job-card lines
JOB-CARD LINES2 itemsPosted
Time & expense
into the technician’s timesheet
TIMESHEET1.2 hrsLogged
Proof of delivery
customer signature on the job
JOBSigned
3 ON THIS JOB13 IN THE CATALOG
…and ten more typed activities — meter readings, safety checklists, vehicle checks — configured, not custom-built
Contract — Apex Mart coolers
AMC METERING
by time and usage
TIME
USAGE
PM TASK
quarterly descale · due 14 Aug
job raiseddue 14 Aug
FLEET CAMPAIGN
32 assets · wave 1
Job generated from the PM schedule
SLA clock starts at creation
CONTRACTS AND PREVENTIVE MAINTENANCE
The visit before the breakdown.
AMCs meter by time and usage; PM tasks generate the visit before the failure; service campaigns sweep whole fleets in waves.
Explore Service →
GO DEEPER
The service operation, one discipline per page.
Contracts, capacity, execution, billing — and the agents on the night shift.
AMC contracts
Metered entitlements, auto-generated jobs, renewals raised in time.
Read the deep dive →
Dispatch & capacity
Slots from real capacity, skill-matched technicians, Optimize day.
Read the deep dive →
Field execution & proof
Geofenced visits, typed activities, offline capture, replayable trails.
Read the deep dive →
Billing & claims
Approved estimates, bill-on-site, covered lines claimed automatically.
Read the deep dive →
AI agents for service ops
Breach patterns, renewals and briefs — with dispatch staying deterministic.
Read the deep dive →
03 · NEED → ANSWER
Every service problem has an address.
Compliance, wherever you operate.
IN DEPTH
Field service management, in depth.
Service organisations in India — HVAC and refrigeration, elevators, solar, inverters and batteries, appliances, medical equipment, facility management — share one shape: assets on the customer's premises, AMCs with response-time clocks, technicians on the road, and spare parts everywhere except the job. Too many still dispatch over chat groups and track AMCs in spreadsheets. Field service management software has to run that loop on one record: the contract that generates the job, the dispatch that assigns it, the technician who executes it offline, the bill or warranty claim that closes it, and the SLA clock over all of it. xMatix runs field service on the same platform as sales, inventory and finance, with GST invoicing from the job itself.
The SLA clock runs the whole loop
AMC contracts meter by time and usage and generate preventive-maintenance jobs before the breakdown. Each job starts its SLA clock at creation. The dispatcher plans on Map, Gantt and Board views, with "Optimize day" filling free slots from the backlog. Technicians check in inside a geofence, run typed activities — parts onto the job card, time into timesheets, meter readings, safety checklists, signatures — offline, and the job closes into a bill on site or a warranty claim.
Helpdesk, FSM tool or field service platform?
| Need | Helpdesk / ticketing | Stand-alone FSM app | Field service on xMatix |
|---|---|---|---|
| Log the complaint and track the SLA | Yes | Partly | Yes |
| AMC contracts that generate PM jobs | No | Sometimes | Yes |
| Dispatch on map, Gantt and board | No | Yes | Yes |
| Offline technician app with typed activities | No | Yes | Yes |
| Spares consumed from van or branch stock | No | Integration needed | Yes — same inventory ledger |
| GST invoice or warranty claim from the job | No | Integration needed | Yes — same books |
A category comparison, not a review of any named product.
COMMON QUESTIONS
The questions service organisations in India ask.
Which service businesses is this field service management software for?
Organisations whose product is installed at the customer's site: HVAC and refrigeration, elevators and escalators, solar and energy systems, appliances, medical and lab equipment, kitchen and retail equipment, water systems and facility management.
Does the technician app work offline at sites across India?
Yes. Check-in, checklists, photos, parts, time and signatures are captured offline in basement plant rooms and remote sites anywhere in India, and sync through a durable outbox when the network returns.
How are AMC contracts and preventive maintenance handled?
AMCs meter entitlements by time and usage, preventive-maintenance tasks generate the visit before the failure, and renewals are raised in time — each generated job starting its own SLA clock.
Can we bill on site with GST?
Yes. Approved estimates become bill-on-site invoices from the job card, carrying GST on the line for service businesses in India, while covered lines are claimed under warranty or the contract automatically.