Can it track batch and expiry for consumables and serial numbers for equipment?

Yes. Consumables move in batch-tracked lots with expiry dates on every receipt, despatch, transfer and return; equipment is tracked by serial and becomes an asset record at installation — both on the same append-only inventory ledger.

How are GST e-invoices and e-way bills handled for hospital and lab supplies in India?

Invoices carry GST on the line, e-invoices are generated where turnover requires them, and e-way bills are raised from the despatches that need them — so the batch on the delivery and the tax on the invoice come from the same transaction.

Can service engineers work offline inside hospitals and in Tier-2 and Tier-3 towns?

Yes. Engineers check in, run checklists, record readings and parts, and capture signatures on the offline app in basements, labs and towns with weak signal; the work syncs through a durable outbox when the network returns.

Is xMatix a regulatory or quality management system for medical devices?

No. xMatix keeps the operational traceability — batch, serial, expiry and every document that moved them — and the service history of each installed unit. It does not file regulatory submissions or replace a quality management system.

Medical Device Distribution & Service Management Software

A medical device and diagnostics distributor in India runs two businesses at once: consumables — reagents, disposables, kits — that move to hospitals, labs and clinics by batch and expiry, and equipment that is installed at the customer's site and serviced under warranty, AMC or CMC for years. Medical device distribution and service management software has to keep batch, serial and expiry identity on every movement, and keep every installed unit's contract and service history on one record — with GST e-invoicing and e-way bills in the same books. xMatix runs the supply loop and the service loop on one platform, for sales reps and service engineers alike.

The supply loop

Reps visit hospital stores, purchase and lab contacts on planned, geo-verified beats and capture orders offline at the account's price list. Stock lives in batch-tracked lots with manufacture and expiry dates, picking honours first-expiry-first-out, and near-expiry stock surfaces on a horizon you choose while it can still be moved. Expiry returns settle as claims built from batch evidence, and a recall starts as a query: where is this batch, in what quantity, on which documents.

The service loop

Installed equipment is tracked by serial as an asset record linked to the account and site, its warranty or service contract, and every visit it has had. Contracts meter by time or usage and generate preventive-maintenance jobs ahead of due; breakdown calls start an SLA clock and land on the dispatch board. Engineers work offline — checklists, readings, parts from van stock, the customer's signature — and the contract scope decides which lines are covered and which are billed.

xMatix service order in Work Completed status, with the status stepper from Draft to Delivered, the Information section and the Time Tracking panel — A service job in xMatix, from the product documentation (demo tenant, sample data).

Consumables vs installed equipment — what each needs

	Consumables and disposables	Installed equipment
Identity	Batch with manufacture and expiry dates	Serial number, bound to the account and site
Stock rule	First-expiry-first-out, near-expiry horizon	Spares in branch and van stock
Field activity	Account visit, reorder, collection	Installation, preventive visit, breakdown call
Commercial terms	Price list by account, credit limits	Warranty, AMC or CMC scope
Money and compliance	GST invoice, e-invoice, e-way bill	GST invoice for chargeable lines, claims for covered ones
Traceability question	Where is this batch?	What has been done to this unit?

Medical Device Distribution & Service Management Software

Two businesses in one distributor — and a different system for each.

Two loops, one account: the consumables and the equipment.

Three people. One account record.

A recall is a query, not a week of phone calls.

The analyser on the lab bench, with its contract and its history.

The missed preventive visit is next month’s breakdown call.

Medical device distribution, one discipline per page.

Every distributor problem has an address.

How a medical device distributor runs on xMatix.