The factory, the dealer, and the claim live in different worlds.
We've run this network before.
The team behind xMatix has spent years building and operating dealer-network after-sales for a global engine manufacturer's India network — service contracts sold centrally and executed across hundreds of dealer locations, from the job card in the technician's hand to the warranty claim settled line by line.
Full after-sales through dealers: contracts, preventive schedules, campaigns, spare parts, claims and reconciliation. This page is that playbook, running on the xMatix platform.
One installed asset. One service history.
Distribution moves the product out; after-sales keeps it running for years. Both lanes land on the same asset record — whoever executes the step.
Three people. Two companies. One data model.
Sold centrally. Executed by dealers. Metered by the system.
AMCs and extended warranties meter on time, hours or usage with grace bands; entitlements burn down on the contract; preventive schedules generate the dealer's job before the failure. Multi-payer lines split one job across manufacturer, dealer and customer shares — by rule, not negotiation.
Explore Service →The claim writes itself from the job card.
Parts, labour, meter readings and photo evidence are already on the job — the claim is assembled from them, batched, and reconciled line by line: approved, rejected, reclaim. Dealers get paid for work they can prove; the manufacturer pays for failures that actually happened.
Explore Service →Your field team works the dealers like a beat.
Territory managers visit dealers on planned routes — stock checks, order capture, scheme communication, issue logging — offline, geo-verified, measured. Dealer orders flow through credit control and schemes exactly like any distribution channel, and dealer portals give the network self-service ordering and claim status.
Explore Field Sales →
The network's disciplines, one page each.
Contracts, claims, dealers, parts and the agents that watch them — in depth.