Your ERP
Ends at the primary sale
The despatch is booked. What the dealer does with the product for the next decade is invisible.
FREE 10-PAGE GUIDE
Dealer network after-sales
PRODUCTS
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You build the product. Dealers sell it, service it, and file the claims — in systems you can't see. Run the network like it's yours.
SellVisibleDark
Secondary sales by serialDealer stock live · 84 locations
Ends at the primary saleDealer sell-out invisible
ServiceVisibleDark
Dealer jobs on one recordTyped activities · offline app
Re-typed into a portalLate, and only what gets paid
ClaimsVisibleDark
Claims from the job cardEvidence attached · per line
Email and spreadsheetsEvery claim a negotiation
Network after-sales — month to date
live
Active contracts
3,412
metered AMCs & warranties
Dealer jobs MTD
1,286
across 84 dealer locations
First-time fix
88%
no repeat visit
Claims in recon
214
approved / rejected / reclaim
The factory, the dealer, and the claim live in different worlds.
Your dealer portal
A form, not a system
Dealers re-type finished work into it — late, reluctantly, and only the parts that get them paid.
Your claims process
Email and spreadsheets
Every warranty claim is a negotiation; reconciliation happens quarterly, in anger.
Your AI tool
Reports but can't act
It charts contract lapses and claim ageing. Someone still has to work the list.
THE PLAYBOOK
We've run this network before.
The team behind xMatix has spent years building and operating dealer-network after-sales for a global engine manufacturer's India network — service contracts sold centrally and executed across hundreds of dealer locations, from the job card in the technician's hand to the warranty claim settled line by line.
Full after-sales through dealers: contracts, preventive schedules, campaigns, spare parts, claims and reconciliation. This page is that playbook, running on the xMatix platform.
One installed asset. One service history.
Distribution moves the product out; after-sales keeps it running for years. Both lanes land on the same asset record — whoever executes the step.
Sales & distribution lane
now · Primary order
01
Primary order
dealer credit & schemes applied
02
Despatch
serials trackede-way bill
03
Dealer stock
04
Secondary sale
05
Install & commission
the asset record is born
After-sales lane — executed by the dealer
01
Service contract
metered by time, hours or usage
02
PM schedule fires
the visit before the breakdown
03
Dealer job card
typed activitiesoffline app
04
Parts
dealer stockVOR purchase order
05
Warranty claim
multi-payer split
06
Reconciliation
approved / rejected / reclaim per line
02 · A DAY ON xMatix
Three people. Two companies. One data model.
THE DEALER TECHNICIAN
Job card → checklist → proof of work
Geofenced arrival at the customer site, guided checklist, parts onto the job card, photos and signature — captured offline where the machine actually is. The evidence the claim will need is collected while the panels are still open.
09:40⊘ offline
JOB 1 OF 4 · UNDER CONTRACT
Genset — Kisan Agro cold store
On site — hour meter read 4,180
Failed part photos✓
Old part retained for claim→
Claim evidence captured on the job — not reconstructed later
THE NETWORK SERVICE MANAGER
Contracts, campaigns & dealer performance
Sees every dealer's open jobs, contract coverage and response times on one console — runs service campaigns across the installed base in waves, and knows which dealers need help before the customer escalates.
The campaign finds the asset — mandatory job added on arrival
THE AFTER-SALES HEAD
Claims, renewals & parts revenue in one view
Claim exposure by dealer and failure code, contracts due for renewal, parts revenue against the installed base — and Sense to interrogate all of it.
CLAIMS APPROVED
91%
RENEWALS DUE 90D
318
CONTRACT ATTACH RATE · 6 QUARTERS
Ask Sense: "Which dealers' claims get rejected most — and why?"
Every number traces to a dealer job card — not a dealer's summary
SERVICE CONTRACTS ACROSS THE NETWORK
Sold centrally. Executed by dealers. Metered by the system.
AMCs and extended warranties meter on time, hours or usage with grace bands; entitlements burn down on the contract; preventive schedules generate the dealer's job before the failure. Multi-payer lines split one job across manufacturer, dealer and customer shares — by rule, not negotiation.
Explore Service →CLAIMS WITHOUT THE QUARTERLY WAR
The claim writes itself from the job card.
Parts, labour, meter readings and photo evidence are already on the job — the claim is assembled from them, batched, and reconciled line by line: approved, rejected, reclaim. Dealers get paid for work they can prove; the manufacturer pays for failures that actually happened.
Explore Service →THE NETWORK IS ALSO A TERRITORY
Your field team works the dealers like a beat.
Territory managers visit dealers on planned routes — stock checks, order capture, scheme communication, issue logging — offline, geo-verified, measured. Dealer orders flow through credit control and schemes exactly like any distribution channel, and dealer portals give the network self-service ordering and claim status.
Explore Field Sales →
The network's disciplines, one page each.
Contracts, claims, dealers, parts and the agents that watch them — in depth.
Service contracts across the network
Metered by time, hours or usage; PM schedules that generate dealer jobs.
Read the deep diveWarranty claims
Dealer claims with evidence attached, reconciled line by line.
Read the deep diveDealer management
Credit with teeth, schemes priced identically, portals and secondary visibility.
Read the deep diveSpare parts
Network-wide visibility, projected replenishment, urgency from the job card.
Read the deep diveAI agents for after-sales
Engines on the contracts and claims; agents on the patterns; humans on the calls.
Read the deep diveEvery network problem has an address.
Service contracts & AMC metering
Service
Warranty claims & reconciliation
Service
Dealer technicians in the field
Field Service & Mobile App
Spare parts across the network
Inventory, Warehouse & Procurement
Primary sales, dealer credit & schemes
Sales, Rewards & Field Sales
Dealer self-service ordering & claim status
Commerce & Portals
Books, GST & multi-entity finance
Finance & Accounting