Between an OEM and its dealers, warranty is where trust goes to be tested. Dealers believe they do work they're never paid for; OEMs believe they pay for work that never happened. Both are usually right, because the claim was reconstructed after the fact. xMatix ends the reconstruction: the claim is generated from the dealer's job card, with the evidence already on it.
Evidence captured while the panels are open
The dealer technician's job card carries what the claim will need: parts consumed, labour lines, meter readings, failure photos, the old part retained — captured on the offline app during the job, not remembered at month-end. Coverage was already checked against the asset's contract before work began.
Generated, batched, decided per line
Covered lines become claims automatically — per job, or swept by the claims engine on schedule. Claims batch by dealer and period, and decisions apply per line: approved quantities, rejected quantities, reclaim. Multi-payer splits — OEM share, dealer share, customer share — are computed by rule, not negotiated per claim.
Settlement that reaches both ledgers
Approval triggers settlement: credit notes raised, parts returns adjusted into inventory, status stamped — the dealer's receivable and the OEM's liability agreeing because they are views of the same records. Rejections stay alive as reclaim work with evidence attached. (The full anatomy: a self-settling claim.)
The pattern behind the rejections
Recovery rate by dealer, failure code and model is a report; the two dealers whose claims keep missing diagnostic photos are a nudge, not an audit finding two quarters late. Warranty cost per unit finally means something, because every number traces to a job on a serial number.
Warranty is one claim type among several. Scheme, rebate, damage and freight claims travel the same route from evidence to settlement — see dealer claim management.
Common questions
How are dealer warranty claims generated?
From the job card: covered lines — decided by the asset's contract before work started — are assembled into claims with parts, labour, readings and photos attached, per job or in scheduled sweeps. The dealer files evidence by doing the job properly, not by filling forms.
How does line-level reconciliation work?
Each claim line carries approved and rejected quantities and a reclaim path; approvals settle automatically into credit notes and inventory adjustments. Short payments and rejections are live positions with evidence, not a quarterly spreadsheet war.
Can one claim split across OEM, dealer and customer?
Yes — multi-payer rules split job lines across the parties by rule, so goodwill percentages and dealer participation are computed consistently instead of argued case by case.
What visibility does the OEM get on claim quality?
Approval and rejection rates by dealer, model and failure code, ageing of open claims, and the evidence gaps that predict rejection — all queryable, because claims, jobs and assets share one data model.