SLA-driven service, from case to claim.

Cases with a clock, field and workshop service, appointment booking for test drives and service bays, and warranty & insurance claims — one case model.

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Case queue — today Open cases 86Breaching soon 5Resolved today 31

CASETYPESLAOWNER

#S-231 · AC unit, MeridianField service2h leftImran S.

#S-228 · Bay 2 — brake jobWorkshopon trackKavita J.

#S-224 · Warranty claim #WC-118ClaimsubmittedSuresh B.

#S-219 · Test drive bookingAppointment11:30 todayR. Naik

THE LIFECYCLE

Log case →Book appointment →Dispatch or bay →Resolve →File claim →Close

01 · IN DEPTH

A clock on every promise.

SLA-DRIVEN CASES

The breach is visible before it happens

Every case carries its SLA — queues sort by time-to-breach, not time-of-arrival.

FIELD & WORKSHOP

On-site or in the bay, same case

Technician visits and workshop job cards run on one model — appointments, checklists, parts, and proof of work.

CLAIMS

Warranty & insurance, filed from the case

The claim inherits the case history — diagnosis, photos, parts — and is tracked to settlement.

XMATIX SENSE · ON THIS DATA

Ask the queue what breaches next.

Senseacting as Priya Sharma · audited

Which SLAs breach this week?

6 cases will breach within 48 hours — 4 are waiting on parts from one supplier. Reprioritize the dispatch board around them?

Reprioritize → approve Show details

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Add fields without code◆Change forms in the studio◆Automate approvals◆Promote changes with undo

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