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SOLUTIONS · CONSUMER DURABLES & APPLIANCES

Sold through dealers. Installed by partners. Serviced by whoever picks up the phone.
Own the product's whole life.

Request a demo

Brand operations — this monthlive

INSTALLS THIS WEEK

1,204

within 48h of delivery: 93%

FIRST-TIME FIX

86%

service calls, no repeat visit

AMC ATTACH

31%

of expiring warranties

CLAIMS IN RECON

approved / rejected / reclaim

01 · WHY YOUR CURRENT STACK CAN'T FIX THIS

The customer bought one product. You gave them four systems.

YOUR DEALER BILLING

Sells a box, loses the buyer

The dealer invoices; the serial number and the customer never reach the brand.

YOUR CALL CENTER TOOL

Logs tickets into a void

It can't see the warranty, the installer, or whether the last visit fixed anything.

YOUR SERVICE FRANCHISEES

Paper job sheets

Work happens, evidence doesn't — and every claim becomes a dispute.

YOUR AI TOOL

Reports but can't act

It charts repeat-visit rates. Someone still has to retrain the franchisee.

THE OPERATING LOOP

One serial number, from despatch to the tenth service call.

The unit is serialised at despatch, registered at installation, and carries its warranty, AMC and service history for life — whichever dealer sold it and whichever partner services it.

SELL & INSTALL

Primary saleserials to dealer stock→Retail salecustomer & serial captured→Installation visitchecklist · photos · warranty starts

ONE SERIAL · ONE CUSTOMER · ONE HISTORY

SERVICE FOR LIFE

Service requestcall · chat · portal — warranty checked→Dispatchskill & pin-code routing to partner→Technician visitgeofenced · parts · proof — offline→Bill or claimin-warranty splits by rule→AMC offeras warranty expires

02 · A DAY ON xMatix

Three people. One serial number.

THE INSTALLER

Delivery → installation → warranty start

Gets the job the moment the retail sale syncs, runs the installation checklist with photos, captures the serial and customer signature — and the warranty clock starts from a verified event, not a guess.

15:10JOB 5 OF 7

INSTALL · 1.5T SPLIT AC

Serial DX-88412-K · A. Kulkarni

Vacuum & pressure test✓

Customer signature→

Warranty registered at install — no card, no dispute later

THE SERVICE FRANCHISEE

Jobs in, evidence out, claims paid

Receives routed jobs with the unit's full history, runs technicians on the offline app, consumes spares from franchise stock — and files in-warranty claims that settle because the evidence was captured on the job.

Today — 22 jobsResponse SLA at risk 2

Repeat call — same unit, 9 daysflagged

Compressor — in warrantyclaim drafted from job

Spares van stock2 below reorder

The claim is the job card, reshaped — not a second data entry

THE NATIONAL SERVICE HEAD

The network, measured like a product

First-time fix by partner, repeat-call rates by failure code, AMC attach on expiring warranties, claim exposure — and Sense to ask why.

FIRST-TIME FIX

86%

REPEAT CALLS

4.1%

AMC ATTACH RATE · 6 MONTHS

Ask Sense: "Which failure code drives repeat calls on the new range?"

Every metric traces to a geofenced visit and a serial number

WARRANTY, AMC & THE SECOND SALE

The warranty expiring is a sales event.

Warranties start at verified installation; claims split across brand, partner and customer by rule; and when the warranty window closes, the AMC offer goes out with the unit's own service history behind it — the after-sales book becomes a revenue line, not a cost centre.

Explore Service →

Unit DX-88412-K — lifecycle

Installed12 Mar · checklist + photosWarranty12 months · 7 remainingService calls1 · gas top-up · first-time fix

AMC offer scheduled — month 11

priced for a unit with one clean service call

Queued

Dealer visit — MG Road Electronics

Display checknew range on floor · 2 demo units liveStock12 units · 2 slow-moving flaggedOrder8 units · festival scheme appliedCollectionagainst INV-4471 · allocated

Serials synced to dealer stock

retail sale will bind serial → customer → warranty

Synced

THE DEALER CHANNEL, WORKED PROPERLY

Sell-in, sell-through, and the shelf between them.

Field teams work dealer beats with orders, schemes, collections and display checks; dealer portals give self-service ordering and claim status; and serialised stock means sell-through is a fact, not a distributor's estimate.

Explore Field Sales →

xMatix Sense in this industry

The repeat call has a failure code.

Sensegrounded in your records · audited

Why are repeat calls up on the new washer range?

Repeat calls concentrate on one failure code and two service partners — both consumed a substitute part during the spares shortage in June. Units repaired with the original part show no elevated repeats. Grounded in job cards, parts lines and serial history.

Draft recall list → approve Show affected serials

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