For a durables brand, the warranty card is where after-sales credibility is won or lost — and paper warranty cards are lost, backdated and disputed. xMatix replaces the card with an event: the verified installation. The install starts the warranty; the warranty's expiry starts the AMC conversation; the unit's own history prices it.
The install job creates itself
The retail sale that binds serial to customer generates the installation job — routed to the right partner by pin code and skill, scheduled as a capacity-checked appointment within the promised window. Installation runs a checklist with photos and the customer's signature on the offline app; the completed, geo-verified event is what registers the warranty.
Warranty from a fact, not a claim form
Warranty and promotional coverage are created on the unit's asset record from the verified install — dates derived from the event, scope explicit. When a service request arrives, coverage is checked at intake: the customer hears "covered" or "chargeable" in the first minute, from the record, and covered work claims itself. (The visit that follows — dispatch, van stock, doorstep billing — is on appliance service management.)
The AMC offer, timed and priced by history
Expiring warranties are a computable list — so AMC offers go out in month eleven, automatically queued, referencing the unit's own service record: one clean gas top-up is a different pitch (and a different price) than three compressor calls. Renewals, in turn, chase themselves the same way. Attach rate by model, region and partner becomes a managed number.
One serial, one lifecycle
Install, warranty, every service visit, AMC, renewal — one asset record per serial, from the channel that sold it to the tenth service call. That continuity is the product a durables brand's after-sales actually sells.
Common questions
How does warranty registration work without a card?
The verified installation is the registration: the install job's completed checklist, photos and signature start the warranty on the unit's asset record with dates derived from the event — no card, no backdating dispute, no unregistered units.
How are installation jobs assigned?
Generated from the retail sale and routed by pin code and skill to your own teams or franchise partners, scheduled as capacity-checked appointments — with completion within the promised window measurable per partner.
When does the AMC offer go out?
On the schedule you define against warranty expiry — typically the final months — generated automatically per unit with its service history attached, so pricing and pitch reflect the actual machine, and attach rate becomes a KPI instead of an accident.
Can promotional extended warranties be handled?
Yes — coverage items sold or bundled with the unit create their contracts at invoicing, with their own validity and scope, and intake coverage checks read them exactly like standard warranty.