After-sales lives or dies on one logistics question: is the part near the machine? A network that answers "somewhere in the system" pays for it in downtime, freight and furious customers — which is the job spare parts management software for an OEM actually has to do: answer that question, everywhere, all the time. xMatix gives the network one parts picture — central warehouse, regional depots, dealer stock, technician vans — with replenishment that thinks ahead and urgency that moves.
One picture across the network
Parts are batch- and serial-tracked through an append-only inventory ledger across every node — including van and boot stock as real inventory locations, so the part on the technician's back seat is stock, not a rumour. Cover in days exists per node; the depot with six months of a slow-mover and the dealer stocked out of a fast one are both visible.
Replenishment that projects, honestly
Replenishment engines project from consumption, lead time and ABC/FSN class into suggested lines whose inputs sit on the line itself — inspectable arithmetic a parts manager can verify, flowing through procurement's approvals, quality-gated receipts and three-way match. Statistical and ML demand forecasting run alongside for the parts worth modelling. (The service company's own view of this network — vans, overhauls, job-level consumption — is on genset & engine service management.)
Urgency with a lane of its own
When a missing part strands a machine, the urgent purchase order is raised straight from the job — the down machine, the part and the promise on one record, chased with the priority a stranded customer deserves, visible to everyone who will be asked about it.
Parts revenue, measured like a business
Because dealer parts orders, schemes and returns run on the same platform, parts sell-through per dealer, fill rate, and the attach of parts to contract service are reports — and slow stock is a nudge with a transfer plan, not a year-end write-off.
Common questions
Can we see parts stock across dealers, depots and vans?
Yes — every node, including technician van stock, is a real inventory location on one ledger, with batch and serial identity where it matters and cover-in-days computable per node.
How does parts replenishment work?
Rules-based engines project from average consumption, lead time and classification into suggested purchase or transfer lines with their inputs visible; statistical and machine-learning forecasting run alongside for high-value parts. Suggestions flow through normal procurement approvals.
What happens when a machine is down waiting for a part?
The urgent order is raised from the job itself, carrying the down machine and its promise date — prioritised, tracked, and visible to the service manager, the parts team and the dealer principal alike until the machine runs.
What should spare parts management software for an OEM cover?
All four legs at once: network-wide stock visibility down to van level, replenishment that projects from real consumption, an urgent lane for down machines, and dealer parts commerce with schemes and credit — because an OEM's parts problem is a network problem, not a warehouse problem.
Do dealers order parts through the same system?
Yes — dealer parts ordering runs on the portal or field-captured orders with credit control and schemes applied, which is also what gives the OEM real parts sell-through instead of despatch numbers.