A subscription marking a user as watching a record, created by the Follow server action and retired by Unfollow, both of which soft-delete rather than remove rows. Like Collaborator it is polymorphic - Record plus Related Entity Name, no foreign key - and the actions are registered on Case only in first-party metadata. Notify On Change and Muted express an intention to be notified, and following an already-followed record un-mutes it instead of duplicating the row, but no first-party business rule or notification service reads either flag, so following a record currently produces no messages on its own. Record merge re-points followers onto the surviving record.
Fields
| Field | Label | Type | Required | What it does |
|---|
Muted | Muted | Boolean | Yes | Following a record that is already followed clears this back to false instead of creating a second row, which is how a mute is undone. Nothing reads the flag, so muting currently suppresses nothing. |
NotifyOnChange | Notify On Change | Boolean | Yes | Set true on every row the follow action creates and never changed afterwards. No first-party business rule or notification service reads it, so it records an intention to be notified rather than driving any message. |
RecordId | Record | Lookup → Case | Yes | The record being watched, stored as a bare identifier with no foreign key behind it. It is only meaningful together with the related entity name, since identifiers from different entities share this one column. |
UserId | User | Lookup → UserAccount | Yes | |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
EditInLine | Edit | EditInline | Edit in page. |
- Case — looks up via
CaseId
