A custom SLA milestone definition under an SLAPolicy, beyond the built-in FirstResponse and Resolution milestones. targetMinutes is the deadline offset in working minutes from case open; completionFormula is a DynamicExpresso predicate over the Case that, when true, marks the milestone Met. Each active config produces a CaseMilestone timer when its policy is applied to a case.
Fields
| Field | Label | Type | Required | What it does |
|---|
CompletionFormula | Completion Formula | Text | | DynamicExpresso predicate over the Case that, when it evaluates true, marks this custom milestone Met on the corresponding CaseMilestone timer. |
IsActive | Active | Boolean | Yes | |
Name | Name | Text | | |
Order | Order | Number | | |
SLAPolicyId | SLA Policy | Lookup → SLAPolicy | Yes | |
TargetMinutes | Target (min) | Number | | |
WarningPercent | Warning % | Number | | |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
DeleteEntity | Delete | Delete | DeleteEntity |
DeleteHeader | Delete | Delete | DeleteHeader |
DeleteRow | Delete | Delete | DeleteRow |
EditEntity | Edit | Edit | EditEntity |
EditHeader | Edit | EditInline | EditHeader |
EditInLine | Edit | EditInline | Edit in page. |
EditRow | Edit | Edit | EditRow |
NewHeader | New | New | NewHeader |
