A working calendar: a time zone, the working weekdays and one daily working window. It takes effect only where another record links to it. An SLA policy's calendar sets case due dates, and a case's calendar shifts deadlines after a paused clock resumes. A resource's calendar, or else its default branch's, drives mobile attendance gates, the attendance day and time zone, auto check-out and time-off day counting. A branch's calendar sets which weekdays open appointment slots. For the SLA clock and attendance the calendar counts as 24x7 unless the working days are non-zero and both day start and day end are set with end later than start. Holidays are separate records, and only the SLA clock reads their Business Hours link. New records are named from the BH numbering series, which replaces the typed name.
Fields
| Field | Label | Type | Required | What it does |
|---|
CreatedById | Created By | Lookup → UserAccount | Yes | |
CreatedDateTime | Created Date | DateAndTime | Yes | |
DayEndMinutes | Day End (min) | Number | | End of the daily working window in minutes after local midnight, for example 1080 for 18:00. It must be later than the day start, so a window across midnight is not supported; otherwise the SLA clock and mobile attendance treat the calendar as 24x7. |
DayStartMinutes | Day Start (min) | Number | | Start of the daily working window in minutes after local midnight, for example 540 for 09:00. If empty, the SLA clock and mobile attendance treat the calendar as 24x7. Territory route planning uses the Sales default shift start instead. Slot release does not use it; slot times come from the slot template. |
Id | Id | Guid | Yes | |
ModifiedById | Modified By | Lookup → UserAccount | Yes | |
Name | Name | Text | Yes | The record name. Required on the form, but on save it is replaced by the next number from the BH series while the Business Hours numbering setting is active, and that number is what Business Hours pickers show. |
OwnerId | Owner | Lookup → UserAccount | Yes | |
RecordTypeId | Record Type | Guid, hidden | | |
TimeZoneId | Time Zone | Text | | The time zone the working days and window are read in, entered as a Region/City name such as Asia/Kolkata. Empty or unrecognised values are treated as UTC without any message. It decides local dates for attendance, time off, slot release and SLA due dates. |
UIProps | UI Props | Text | | |
UpdatedDateTime | Modified Date | DateAndTime | Yes | |
WorkingDaysMask | Working Days (mask) | Number | | The working weekdays as a sum of day values: Sunday 1, Monday 2, Tuesday 4, Wednesday 8, Thursday 16, Friday 32, Saturday 64, so Monday to Friday is 62 and Monday to Saturday is 126. 0 or empty means not configured, and the SLA clock, mobile attendance, appointment slot release and fiscal days then count every weekday as working. |
Actions
| Action | Label | Type | What it does |
|---|
Clone | Clone | ServerAction (Clone) | Create a copy of this record |
DeleteEntity | Delete | Delete | Delete Entity |
DeleteHeader | Delete | Delete | DeleteHeader |
DeleteRow | Delete | Delete | DeleteRow |
EditEntity | Edit | Edit | EditEntity |
EditInLineList | Edit | EditInline | EditInLineList |
EditRow | Edit | Edit | EditRow |
New | New | New | New |
