Xmatix
01 · WHY YOUR CURRENT STACK CAN'T FIX THIS
The case, the visit, and the invoice live in different worlds.
YOUR HELPDESK
Ends at the ticket
It logs the complaint — the technician, the part, the visit happen elsewhere.
YOUR FSM TOOL
Is a silo
Job cards no one in sales or finance can see — reconciled by export.
YOUR ERP
Bills without context
The invoice never met the SLA, the warranty, or the customer's history.
YOUR AI TOOL
Reports but can't act
It charts SLA breaches. Someone still has to redispatch the day.
02 · A DAY ON XMATIX
Three people. One data model.
THE TECHNICIAN
Job card → checklist → proof of work
Geofenced arrival, guided checklist, photos and signature — captured offline in the basement plant room.
10:12⊘ offline
JOB 2 OF 6 · SLA 2H LEFT
AC unit — Meridian warehouse
On site — job started
Diagnosis photos✓
Customer signature→
THE DISPATCHER
SLA clock → live positions → redispatch
Sees every job against its SLA, catches the one about to breach, drags it to the nearest technician.
THE SERVICE HEAD
SLAs, utilization & claims in one view
One dashboard over the same cases the field wrote — and Sense to interrogate it.
SLA MET
[—]%
FIRST-TIME FIX
[—]%
JOBS CLOSED · 6 WEEKS
Ask Sense: "Which contracts breach SLA most often?"
03 · NEED → ANSWER
Every service problem has an address.
₹ Built for India.
GST-ready service invoicing◆e-Invoice from the field◆TDS/TCS in Finance◆Multi-branch books
SERVICE BUSINESSES RUNNING ON XMATIX (PLACEHOLDERS)
FieldWorks Co.CoolAir ServicesTrident Facility CareEveron SystemsUrbanFix Networks